Keep every member engaged — automatically
From welcome emails to renewal reminders and lapsed member re-engagement — CAPTURE automates your member communications so nothing falls through.
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Retain more members without more effort
Automated communications that keep members engaged, informed, and renewing — year after year.
New member welcome sequences
Every new member automatically receives a structured onboarding sequence — welcome, facilities intro, first booking prompt, 30-day check-in. Make every member feel valued from day one.
Targeted member campaigns
Segment your membership and send the right message to the right people. Full members, associate members, junior members, and corporate members all communicate differently.
Renewal reminders
Automated renewal sequences fire at the right time for each member. No more spreadsheet-tracked renewal dates or last-minute calls. Retention improved before it becomes a problem.
Lapsed member re-engagement
Members who haven't renewed get a structured re-engagement campaign. The window is typically 60 days — CAPTURE makes sure you use it.
Full member history
Every communication, every booking, every interaction is stored against the member record. Your team always knows the full context before picking up the phone.
Retention reporting
Track membership numbers, renewal rates, and churn by category. Know which membership types are growing and which need attention.
"It's completely changed how we operate. Before, we had no real visibility across departments. Now, everything is transparent and we can see what's happening across the business at any moment."
James Slade, Director of Golf, Hoburne Golf
Common questions
How do renewal reminders work?
CAPTURE triggers renewal reminder sequences based on each member's renewal date — typically starting 60 days out. The sequence runs automatically: email, follow-up email, final reminder. All personalised with the member's name and membership type.
Can we segment by membership category?
Yes. Full member, associate, junior, senior, corporate, society — any membership category you have can be a segment. Send the right message to each group.
What about members who don't renew?
Lapsed members go into a separate re-engagement pipeline. A targeted campaign fires automatically, with an offer or personal note if you choose. Win back the members who slipped through.
Does CAPTURE replace our member management system?
No — CAPTURE handles the communications side: campaigns, follow-ups, renewals, and re-engagement. Your member management system (Intelligent Golf, Club Systems, etc.) handles the administrative records. They work alongside each other.
Improve your membership retention
Book a free 15-minute demo and see how CAPTURE would automate your member communications from day one.
Book a free demo